Do Python Knives Use Real Damascus Steel?
Yes! all our knives use Damascus Steel nowadays known as “Pattern welded” steel.
Damascus steel is a famed type of steel recognizable by the watery or wavy light and dark pattern of the metal. Aside from being beautiful, Damascus steel was valued because it maintained a keen edge, yet was hard and flexible.
No one has replicated the original method of making Damascus steel because it was cast from wootz, a type of steel originally made in India whos recipe has been lost for over two thousand years.
We use the term “Damascus” because the blacksmiths we work with use the term to describe knives with a layered welding pattern.
What sort of return policy do you offer?
At Python knives, your satisfaction is of paramount importance. For that reason, we offer a 60-day no-questions-asked money-back guarantee.
If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. We will credit your full purchase price for each item in the returned shipment to the credit card used to make your purchase.
Merchandise must be returned in sellable condition, and you must contact us via email with your order number and the reason for the return to receive a Return Authorization (RA) within 60 days of receipt. After receiving a Return Authorization (RA), you will have 30 days to return the item back to us.
Our Free Returns & Exchanges policy does not apply to orders being returned from Alaska, Hawaii, or international locations and APO/FPO locations, or custom-made personalized orders.
How Do I Track My Order?
Each RICRAM Knives order comes with a customised tracking code, which will be emailed to you once your order ships and will allow you to track your order progress. You may also use the Order Tracking link above to track your order.
How Long Will It Take To Get My Replacement Or Refund?
You should receive your replacement within 4 weeks of giving your package to the return shipper. However, most replacements will be applied faster.
This time period consists of the transit time of the item being returned to us (5 to 10 days), the time it takes to process the return (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days.)
We will notify you via email of your replacement/refund request once we’ve received and processed the return.